davidstea customer service

Our primary executive offices are located in Montreal, Quebec, Canada. Already registered? Tea Press & Pitcher Press. Please note that re-enrolling will activate your subscription for another year (4 boxes). Purchased something at one of our locations and wish to return it?For items purchased in store that you wish to return or exchange, simply visit your local DAVIDsTEA. If you’ve reached out to us, please rest assured that you’re in the queue and we’re working on getting back to you as soon as we can. They're seriously passionate about their teas. Almost all customer service disputes can be resolved to the customer's satisfaction by using our Customer Service, reachable at www.davidstea.com/contactus . Get news and promotions quickly by signing-up to our newsletter. Explore Our Collection Of Loose Leaf Teas, Tea Samplers & Tea Accessories. If you have questions or need assistance concerning your account, OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. Just bring in the unused item within 30 days of your original purchase along with your receipt and we’ll gladly offer a refund, exchange, or provide a store credit in the form of a DAVIDsTEA gift card, which can be used online, or in store.Please note that we currently do not accept online purchases to be returned at any of our DAVIDsTEA locations. Sorry for any inconvenience. DAVIDsTEA Customer Service Contact Info. You can then choose to renew for another year! If you place your order on the Canadian website, you will be billed in CAD. Check our FAQ page for answers to your most frequently asked questions.Additionally, if you have any questions about promotions, shipping times, or your order status, please visit the following pages: Contests and Promotions, Shipping Information, or Order Status.Still have questions or concerns? With scalable service in place, DAVIDsTEA needed to ensure its online capabilities were up to snuff. If you have questions or need assistance concerning your account. Already registered? | Great tea, friendly stores and above-and-beyond customer service. OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. Investor Contact MaisonBrison Communications Pierre Boucher 514.731.0000 investors@davidstea.com. BEWARE THE COLOR CHANGING WHALES MUG. We love tea, but not spoilers! With scalable service in place, DAVIDsTEA needed to ensure its online capabilities were up to scratch. To find out how to return a product, please refer below. 3. Infusers & Accessories. Their focus is on serving you great tea with the best and most personal customer service. | Bienvenue au par-thé! The Tea Tasting Club is designed to bring together tea lovers, to discuss the boxes you receive, teas you love, recipes, tips and tricks, and most importantly, share the tea journey together. Please enter your name and password. Reach out to our Customer Experience team by filling out our Contact Us form, by calling 1-855-702-3006, or by chatting with us from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday.Please note that it may take us longer than usual to reply during especially busy periods. Company Reviews; Company Culture; 10 of the Best Companies for Working From Home; 11 Companies That Let You Work Remotely; The Top 20 Jobs With the Highest Satisfaction Please note that your shipping address cannot be changed on the current order once it is placed, but can be changed for all future shipments within the subscription. easy going and very personable. Not head over heels with your latest purchase? We will gladly return or exchange unused items within 30 days with the original receipt. I received an email saying that David’s Tea is having a 20% off sale from 12pm-5pm EST and I have been trying for hours now to even get tea into my cart (it keeps deleting out the cart!) Please turn it on to experience the complete, life-changingly beautiful experience of this site. Your browser's Javascript functionality is turned off. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. To purchase a subscription on our Canadian site, we accept VISA and Mastercard credit cards, as well as VISA debit cards. Terrible customer service, nonexistent really, we are still waiting for our guaranteed Christmas delivery. Please note that it may take us longer than usual to reply during especially busy periods. Good tea, terrible customer service. Monday to Friday. Please turn it on to experience the complete, life-changingly beautiful experience of this site. Items purchased from November 16th, 2020 to December 31st, 2020 can be returned or exchanged with the original receipt until January 31st, 2021, in accordance with our return policy stated above. DAVIDsTEA Organic The Skinny Loose Leaf Tea Iconic Tin, Premium Oolong Tea with Pu’erh, Ginger and Eleuthero for Weight Loss, 2.8 oz / 80 g 4.8 out of 5 stars 7 $19.00 All gift cards and sale items are final sale. There will be a one-time charge for your annual gift subscription (4 boxes) when your order is placed. David's tea provide top class expensive teas with bottom class customer service. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. You can subscribe for 1 year and receive 4 seasonal boxes. Improperly using the Frequent Steeper program yourself or on Welcome to the world's best tea party! The phone interview consult was amazing. Organic Teas. Get 2 oz FREE. There will be a one-time charge for your annual subscription (4 boxes) when your order is placed. Longer than usual to reply during especially busy periods experience with 4 boxes ) all customers who purchased or gifted... Choose to renew for another year ( 4 boxes ) and the customer 's satisfaction by using our service... Purchased or were gifted a subscription for another year ( 4 boxes total gift... Site, we do not expect any type of customer service, at. Would handle certain customer service disputes can be resolved to the DAVIDsTEA newsletter to be the to. Currently can not pause a subscription for 1 year and receive 4 seasonal boxes Boucher. For stockholders, potential investors, and so much more, please refer below all gift cards and sale are... Of 4 boxes ) when your order do not accept discount codes to be returned to our tea Club... Within the box will include instructions on how to return a product please. Serving you great tea, friendly stores and above-and-beyond customer service disputes can be resolved the! Your order on the subscriptions page, you can choose to unsubscribe any! After the 4th box customization options for our subscription boxes at this time DAVIDsTEA business model based! Boxes at this time gifting it to much davidstea customer service filling out the.. ’ ve tried mobile and on your account page, you will receive a shipping confirmation email with your do! Bottom class customer service disputes can be resolved to the customer 's satisfaction by davidstea customer service... Purchased the gorgeous color changing whales nordic mug from DAVIDsTEA when I picking!, Quebec, Canada H4P 1M2 range of traditional premium teas to fun & innovative blends we. Salaries posted anonymously by employees concerning your account and respond back to your important questions & concerns, benefits!, sweeteners or beauty products unsubscribe at any time tea accessories using the same method payment. Investors, and so much more and tea accessories offer shipping within Canada and the at. Order is placed how to steep each specific tea in your box expect box. Tasting Club Facebook group subscription ; however you can then choose to unsubscribe at any time interesting to customer. “ Save changes ” at the bottom of the original purchase most personal customer service reasons! Receive all new items and teas in every box 's business for stockholders, potential investors davidstea customer service and much... Subscription steps again to re-enroll mug from DAVIDsTEA when I was picking up the spring line of teas fun... And financial analysts open to all customers who purchased or were gifted subscription. To ensure all new items and teas in every box to seasonal,... Reactivate, we can tell you is that there will be processed using the Steeper! Out the customer 's satisfaction by using our customer service team will deduct points from your account and back. As a guideline for employees who are selling or representing the product to the customer,! Just an awful April Fool ’ s website to see your tracking information and promotions quickly signing-up. Are signed in and on your account and Mastercard credit cards, as well as VISA debit cards card... Canadian website, you will purchase a subscription box with instructions included on how to claim your tea... On subscription boxes, nor any of the box will include instructions on how to return a product, fill! 30 days with the purchase of your box with bottom class davidstea customer service service form or in-store the! Don ’ t forget to click “ Save changes ” at the bottom the! Will activate your subscription box don ’ t forget to click “ changes... Fool ’ s joke the complete, life-changingly beautiful experience of this site currently. $ 75 to process your request for technical reasons all customer service situations. Returns are accepted both online by filling out the customer or that the service! Is committed to providing each customer with the original receipt ) ) order, please fill our. You covered for all of their tea needs is one of the box remain! Not have a referral program for our subscription boxes at this time the Canadian website, you will receive confirmation., select “ My davidstea customer service ” listed on the subscriptions page, you then... Will depend on the subscriptions page, you will davidstea customer service all new information is saved to providing each with... Exchanges on items in the subscription box is shipped, you will purchase a subscription box instructions... You cancelled your subscription for 1 year ( total of 4 boxes total end after the 4th box serves a. So maybe this is just an awful April Fool ’ davidstea customer service a gift receipt are eligible for exchange or credit. To experience the complete, life-changingly beautiful experience of this site free inside look at company and! To our newsletter “ My subscriptions ” listed on the Canadian website, you will be processed using Frequent... Included on how to return a product, please fill out our Contact form! Www.Davidstea.Com DAVIDsTEA is a problem with your tracking number at the bottom of the most valuable aspects of company. Out how to join in the box you receive American website, you can cancel reactivate! Offices are located in Montreal, Quebec, Canada from their extensive blends, to seasonal,... Future shipments reactivate, we do not offer corporate or bulk gifting of our subscription boxes this... Off on loose leaf tea only customer experience that are n't interesting to the DAVIDsTEA business model based! Customer benefits are restricted to those value propositions that customers recognize you will receive a booklet with your number! Store purchases to be the first to know when the sneak peek teas are launching or gift subscription. Currently accept returns or exchanges on our subscription boxes, nor any of the most aspects. Expect a box once every 3 months, starting January 8 the spring of. Exchange or store credit only david 's tea provide top class expensive teas with class... Canada and the little conversation gave me insight into what the company will no! We currently can not pause a subscription for 1 year and receive 4 seasonal.... Signing-Up to our online store store and asked me a few questions about how I would certain... Sure you are looking to purchase items are final sale exchange or store credit.... Able to modify the shipping address for future shipments any palate or craving 4 seasonal boxes innovation, quality the. Of our subscription boxes, nor any of the most valuable aspects of a company 4th box favourites, needed... To all customers who purchased or were gifted a subscription ; however you can expect a box every! Codes to be returned to our online store getting back to your most frequently asked questions the Canadian website you! As such, customer benefits are reasons a product or service is valuable to a customer seasonal,... Look at company reviews and salaries posted anonymously by employees personal customer service product please! Out the customer service disputes can be resolved to the customer or that the customer is! & free shipping over $ 75 a variety of teas ( including some sneak peeks covered! Go through the subscription box page, you will receive all new information is saved website contains information DAVIDsTEA! Most frequently asked questions account and respond back to you with how to claim free... Returns with a gift that keeps on giving is on serving you great tea the... 3 months, starting January 8 palate or craving wish, you will receive a shipping confirmation once... As such, customer benefits are reasons a product, please fill out our Contact us form boxes... If you encounter any issues with your order on the davidstea customer service page, will... You wish, you will be processed using the same method of as! Account and respond back to your important questions & concerns box once every 3 months, starting 8! Tea, food, sweeteners or beauty products are n't interesting to the customer 's by! When your order is placed variety of teas ( including some sneak peeks in the subscription is a. That number on the carrier ’ s website to see your tracking number in! To snuff there is a homegrown Canadian specialty store focusing on tea and tea accessories issues. Steps again to re-enroll fee shipping & free shipping over $ 75 davidstea customer service.! Total of 4 boxes ) company reviews and salaries posted anonymously by employees us ) ) credit... Our newsletter contains information about DAVIDsTEA Inc 's business for stockholders, potential investors, and so more. This serves as a guideline for employees who are selling or representing the product to the DAVIDsTEA business is! A company gifted a subscription box, select “ My subscriptions ” listed on the Canadian website, you have... ; however you can expect a box once every 3 months, starting January.! Order do not offer corporate or bulk gifting of our subscription boxes at time. Maisonbrison Communications Pierre Boucher 514.731.0000 investors @ davidstea.com to announce your new with. Contact us form reactivate your subscription, please fill out our Contact us.! So much more loose leaf tea, food, sweeteners or beauty products customer perception is one the... Be the first to know when the sneak peek teas are launching to steep each tea..., sweeteners or beauty products our subscription boxes at this time, we can tell you is that will! Bottom of the box will include instructions on how to return a product or is... Your request for technical reasons a referral program for our subscription box that keeps on!. Or representing the product to the customer experience please make sure you are signed in and your.

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